View your plan and usage
Confirm the current subscription and displayed Asset usage without changing the account.
Outcome: Identify the current plan and the Asset usage shown for the company without changing the subscription.
For: Customer administrators and billing administrators
Permission: Billing navigation requires read billing, read billing_history, read my_subscriptions, and read payment_methods
Time: 2–3 minutes
Changes made: None
If you're stuck
- If Billing is missing, verify all four permissions above; one read permission is not enough.
- Confirm you are viewing the intended company before comparing usage.
- Refresh once if the page shows no plan or usage, then record the timestamp if it remains blank.
Before you start
Use the plan, quota, and renewal values displayed in your own workspace. Documentation examples are intentionally price-agnostic.
Field and option guide
| UI label | What it means | How to use it |
|---|---|---|
| Plans | Available and current subscription options | Look for Current Plan before comparing another plan |
| Current Plan | The subscription assigned to the company | Treat this as the current workspace value |
| Asset Usage | Assets counted against the displayed quota | Compare the used value with the displayed limit |
| View Plans or Change Plan | Begins a subscription decision | Do not select merely to verify usage |
Review the plan and usage
- Open Administration → Billing.
- Open Plans.
- Find the plan marked Current Plan.
- Read Asset Usage and the displayed quota or limit.
- Record the plan name, usage value, page URL, and timestamp if you are investigating a mismatch.
Expected result: A single plan is identified as current and its usage is visible without a confirmation or checkout step.
Verify
Refresh Plans and confirm the same plan and usage return. If usage differs from Inventory, record both counts and the time zone; background processing can make observations taken at different times hard to compare.
Learn and continue
- Learn: Understand billing
- In WanAware: Open
/administration/billingin your WanAware workspace and select Plans.
Next steps
Get help
Email [email protected] with your company, affected user, current plan name, masked usage values, page URL, timestamp and time zone, and expected versus actual result. Never send payment details, passwords, credentials, tokens, or unredacted invoices.
Updated 2 days ago