Manage pending invitations
Check an invitation's status, resend it safely, and recover when a new member cannot join.
Outcome: Confirm whether a member accepted an invitation and resend the existing invitation when it remains Pending.
For: Customer administrators
Permission: read users and update users
Time: About 3 minutes, plus the member's response time
Changes made: Sends a new invitation email for the existing member record
If you're stuck
- Search the Users list by the exact email address before creating another invitation.
- Ask the member to ignore older emails and use only the newest invitation.
- If the status is Accepted, troubleshoot sign-in instead of resending.
Before you start
Confirm the member's business email, intended company, and assigned Role. Invitation links are private; never ask a member to forward one.
Field and option guide
| UI label | Purpose | Expected value | Next effect |
|---|---|---|---|
| Invite Status | Shows whether the invitation is still waiting | Pending or Accepted | Determines whether resend or sign-in troubleshooting is appropriate |
| Resend invitation | Opens confirmation for another email | Use only for a Pending member | Creates a newer invitation email |
| Resend | Confirms the resend | One deliberate selection | Older invitation links should no longer be used |
Resend a pending invitation
- Open Administration → IAM.
- Find the member by exact email and open the user details page.
- Confirm Invite Status is Pending.
- Select Resend invitation.
- In the confirmation, select Resend once.
Expected result: WanAware reports Invitation resent successfully and sends a newer invitation to the same email address.
If the action fails, do not create a second user. Record the exact error and timestamp, then retry once after refreshing the user details page.
Verify the invitation
Ask the member to open the newest email and complete the invitation. Refresh the user details page and confirm Invite Status changes from Pending to Accepted.
Undo this change
A sent email cannot be recalled. If the address or Role is wrong, do not forward the invitation; contact Support with the member email and timestamp so the access path can be reviewed safely.
Learn and continue
- Learn: Understand Roles and Permissions
- In WanAware: Open
/administration/iamin your WanAware workspace.
Next steps
Get help
Email [email protected] with your company, affected email, Invite Status, Role name, page URL, timestamp and time zone, reproduction steps, and exact error. Never send the invitation link, passwords, MFA codes, credentials, or access tokens.
Updated 2 days ago