Manage payment methods
Add, update, or remove a payment method and verify the masked result.
Outcome: Add, update, or remove an authorized payment method and confirm only its masked details are displayed.
For: Billing administrators
Permission: Billing navigation requires all four read permissions; changes require update payment_methods
Time: 5–10 minutes
Changes made: Changes how future account charges may be paid
If you're stuck
- Confirm Payment & Billing is selected, not Billing History.
- Billing Email is required; correct it before resubmitting.
- If a submission result is uncertain, do not submit again. Refresh and inspect the masked payment-method list first.
Before you start
Obtain approval from the billing owner. Never enter real payment details to create documentation or a test screenshot.
Field and option guide
| UI label | Purpose | Required or expected value | Where it appears later |
|---|---|---|---|
| Billing Email | Receives billing communication | Valid billing-owner email; required | Billing information |
| Payment Methods | Lists stored methods | Masked brand and final digits only | Payment & Billing |
| Add Payment Method | Opens the secure payment form | Authorized payment details | Payment-method list after save |
| View details | Opens the selected stored method | Existing masked method | Payment-method details |
Add or update a payment method
- Open Administration → Billing → Payment & Billing.
- Confirm Billing Email belongs to the authorized billing contact.
- To add a method, select Add Payment Method. To inspect an existing method, select View details.
- Enter or update only the requested billing fields.
- Review the company and masked result before saving.
- Submit once and wait for the success message.
Expected result: WanAware reports that the payment method or billing information was saved, and the list shows masked details rather than the full account number.
If the form says Billing Email is required, enter a valid billing email and submit again. For another validation error, correct the named field only; repeated submissions can make the final state harder to determine.
Verify
Refresh Payment & Billing, reopen View details, and confirm the expected masked method and Billing Email. Do not rely only on the toast message.
Undo this change
Restore the prior billing contact or approved method and verify again. Removing a payment method can affect renewal; do not remove the only method unless the product confirmation and your billing policy permit it.
Learn and continue
- Learn: Understand billing
- In WanAware: Open
/administration/billingin your WanAware workspace and select Payment & Billing.
Next steps
Get help
Email [email protected] with your company, affected user, masked method brand and final digits, page URL, timestamp and time zone, reproduction steps, and exact error. Never send full card or bank details, security codes, passwords, credentials, or tokens.
Updated 2 days ago