View billing history and invoices

Outcome: Locate a billing-history entry and open the associated invoice for an authorized business purpose.

For: Billing administrators
Permission: Billing navigation requires read billing, read billing_history, read my_subscriptions, and read payment_methods
Time: 2–5 minutes
Changes made: None

If you're stuck

• Confirm you selected Billing History.
• Compare the company, date, status, and amount—not only the invoice number.
• If View Invoice does not open a document, allow the browser download or new tab only after confirming the item is the intended invoice.

Before you start

Invoices can contain private company and billing information. Follow your company's storage and sharing policy and redact sensitive values before contacting Support.

Field and option guide

Find an invoice

1. Open Administration → Billing → Billing History.
2. Locate the entry by date, status, and amount.
3. Select View Invoice for that entry.
4. Confirm the invoice company and billing period before downloading or sharing it.

Expected result: The invoice for the selected history entry opens without changing payment or subscription settings.

Verify

Match the invoice date and amount to the Billing History row you selected. If the row exists but the invoice is missing or mismatched, record the row values and timestamp without sending the full document.

Learn and continue

• Learn: Understand billing
• In WanAware: Open /administration/billing in your WanAware workspace and select Billing History.

Next steps

• View your plan and usage
• Fix a billing or payment action

Get help

Email [email protected] with your company, affected user, billing date, masked invoice reference, page URL, timestamp and time zone, and expected versus actual result. Never send an unredacted invoice, full payment details, passwords, credentials, or tokens.