Add catalog entries and compatibility

Outcome: Build the managed choices needed by a draft Asset Type and verify their compatibility relationships.

For: Customer administrators and data model owners
Permission: update service_catalog
Time: 15–30 minutes
Changes made: Adds or changes shared catalog entries and compatibility

If you're stuck

Confirm the selected Asset Type is the intended customer draft.
Add and save the parent entry before trying to add its Model, Module, or Software child.
Search by canonical name and provider ID before creating a near-duplicate.

Before you start

Select the intended custom Asset Type and confirm its status is Draft.
Agree on naming conventions and sources.
Start with one complete manufacturer or provider family.
Confirm which parent record is required before adding a Model, Module, or Software item.

Field and relationship guide

Entry or setting	Purpose	Required context	Verification
Provider or Manufacturer	Top-level catalog identity	Canonical name and source reference	Appears once at the catalog root
Model	Product or offering under a parent	Saved Provider or Manufacturer	Appears under the intended parent
Module or Software	Component or software choice	Supported saved parent	Appears under that parent, not at the catalog root
Specification	Structured technical characteristic	Entry whose schema accepts that specification	Reopens with the saved value and unit
Attribute	Additional managed characteristic	Entry and supported attribute key	Reopens on the intended entry
Compatibility	Restricts valid combinations	Both related catalog entries must already exist	Dependent Asset field shows only approved choices

Add entries

Open Administration → Service Catalog and select the draft Asset Type.
Select Add.
Choose an available top-level type such as Manufacturer, Provider, Carrier, or Carrier Loop.
Enter its name, description, and approved custom data.
Save the entry.
Select the saved Provider or Manufacturer that owns the product, then add Model if that parent exposes the action.
Under the required manufacturer context, add Module or Software where supported.
Add the available specifications and catalog attributes.

Save after each coherent group of changes.

Expected result: The hierarchy shows each entry under the intended parent with its saved details.

If an option is absent, first select the parent that makes the child type valid. Do not create a differently named substitute.

Define compatibility

Open the catalog entry that provides compatibility settings.
Search for the supported models or components.
Select only combinations approved for the customer workflow.
Save the entry.
Reopen it and confirm the selected compatible items remain.

Expected result: Asset fields can present compatible downstream choices based on the selected parent value.

Check your result

Use a documentation-only asset after the catalog is saved. Select the parent catalog value and confirm the expected compatible options appear without near-duplicates.

Undo this change

Remove an incorrect compatibility selection and save again. Before editing or removing a catalog record, confirm whether it is used by any asset or dependent entry.

Learn and continue

Learn: Understand Asset Types and Service Catalogs
In WanAware: Open /administration/service-catalog and select the draft Asset Type.

Next steps

Get help

Email [email protected] and include:

Company, affected user, page URL, timestamp, and time zone
Asset Type ID, entry IDs, and expected compatibility
Reproduction steps and the exact error

Never send passwords, credentials, tokens, or secret values.