Contact WanAware Support

Email [email protected] when the published checks do not solve the problem.

Send one issue per email so the subject, evidence, and resolution stay together.

Include this information

• Company or account name
• Affected user's business email
• Relevant Asset, Integration, Asset Type, Service Catalog entry, Element, Collection, Structure, invoice, or transaction ID
• Date, time, and time zone when the problem occurred
• WanAware page URL
• Steps that reproduce the problem
• What you expected to happen
• What actually happened
• Exact error text
• A screenshot with unrelated personal or customer information removed
• Checks you already completed

Never send

• Passwords or MFA codes
• Invitation or password-reset links
• Access tokens, API keys, cloud access keys, or session tokens
• Private keys or certificate private material
• SNMP community strings, authentication keys, or privacy keys
• Secret values, full environment files, database dumps, or internal source code
• Customer data unrelated to the reported issue

If Support needs more evidence, it requests a specific diagnostic item that is safe to share.

Suggested email

Subject: [Area] Short description of the problem

Company:
Affected user:
Page URL:
Record IDs:
Occurred at (include time zone):

Steps to reproduce:
1.
2.
3.

Expected:
Actual:
Exact error:

Checks already completed:

Before sending

1. Remove secrets and unrelated customer data.
2. Confirm that record IDs and timestamps are readable.
3. Attach only the screenshot or sanitized file needed for this issue.
4. Keep the support subject when replying so the history remains in one thread.