Refresh integration data

Outcome: Start the provider adapter's documented collection action and confirm that WanAware accepted the request.

For: Customer administrators and source-system owners
Permission: update integrations
Time: 2 minutes to start; processing time varies
Changes made: Starts a background collection that may add or update Asset data

If you're stuck

The page-level Refresh button reloads the integration list; it does not start a new collection.
Open the provider adapter and use the collection action named there.
If a run is already processing, do not submit another request.

Before you start

Confirm that the connection is the intended account.
Check whether another collection is already in progress.
Avoid repeated requests; a new run may not make results arrive sooner.

Field and option guide

UI item	Purpose	Expected behavior
Refresh	Reloads connection cards and their displayed state	Does not start collection
Test connection	Checks whether a saved connection can be reached	Returns a success or exact failure without proving inventory was imported
Provider collection action	Starts the provider's inventory workflow	Exact label and prerequisites are defined in the provider adapter

Start a collection

Open Administration → Integrations.
Expand the correct provider card and locate the saved connection.
Confirm the connection name and source account context.
Open the matching provider adapter and confirm its collection-action label.
Select that collection action once.

Expected result: WanAware confirms the request or shows an in-progress state.

If the action is disabled, wait for the current run to finish or ask an administrator to confirm update integrations.

Check your result

Wait for the run to finish.
Open Functions → Assets → Inventory (/assets/inventory).
Search for a known record that changed at the source.
Confirm that its source context and expected fields are current.

Undo this change

WanAware does not provide one action that reverses a completed collection. Correct an individual Asset only when the field is customer-editable and source-owned data does not replace it.

Contact Support before deleting multiple records.

Learn and continue

Learn: About integrations
In WanAware: Open Administration → Integrations (/administration/integrations).

Next steps

Get help

Email [email protected] and include:

Company, affected user, page URL, request time, and time zone
Provider, Integration ID, and known source record ID
Expected versus actual result

Never send passwords, credentials, tokens, or secret values.