A Service Catalog entry does not save

Use this page when a draft Asset Type, catalog action, entry, compatible choice, or saved value is missing.

Fast checks

Confirm the selected Asset Type and company workspace.
Confirm the custom Asset Type is still an editable draft.
Select Refresh and reselect the type.
Check Service Catalog permission.
Select the required parent before looking for child entry actions.
Search exact names to rule out a near-duplicate.

Common causes and fixes

Symptom	Likely cause	What to do
Draft Asset Type is absent	The save failed, the wrong company is selected, or access is missing	Reopen Asset Types, confirm Draft status, then check the Permission.
Model action is absent	A compatible parent has not been selected	Select the required provider or manufacturer context first.
Module or Software is absent	The selected context does not support that child type	Open the saved Manufacturer, then check whether that parent exposes Module or Software. If it does not, do not create a substitute entry type.
Save fails	A required name, source, specification, or attribute is invalid	Correct the labeled field and save again.
Expected compatible choice is missing	The catalog entry lacks the compatibility selection, or its parent value differs	Reopen the Service Catalog entry, correct compatibility, save, and refresh the Asset.
Entry appears twice	A near-duplicate was added	Preserve both records, identify current usage, and remove only the unused custom entry after review.

Verify the fix

Refresh Service Catalog, reopen the entry, and confirm its parent, details, and compatibility. Then use a documentation-only asset to verify the catalog-backed choices.

Known limitations

Customer Service Catalog editing depends on the custom Asset Type lifecycle. A published Asset Type may be read-only.

Each parent supports only specific child entry types.

Get help

Email [email protected] and include:

Company, affected user, page URL, timestamp, and time zone
Asset Type ID, Service Catalog entry IDs, parent entry ID, and failed action
Reproduction steps and the exact error

Never send passwords, credentials, tokens, or secret values.